Overview

At denx, we want every customer to be satisfied with their purchase. If you receive a product that is defective, damaged, or different from what you ordered, you may request a return or exchange according to the conditions outlined below.

Return requests must be submitted within 14 days of receiving your order. Products must be unused, in their original condition, and returned with their original packaging and accessories.

For electrical and household products, the item must not show signs of misuse, improper installation, or damage caused after delivery.

To complete a return request, we may require your order number, receipt, photos of the product, or other proof of purchase.

Eligible Returns

A return or exchange may be accepted in the following cases:

  • The product arrived damaged or defective.
  • The product received is different from the product ordered.
  • The product is missing essential parts or accessories.
  • The product does not match the description or specifications shown on our website.

Products that have been used incorrectly, modified, repaired, or damaged by the customer may not be eligible for return or exchange.

Refunds

Once we receive the returned product, it will be inspected to confirm that it meets our return conditions. After inspection, we will notify you whether your refund or exchange request has been approved.

If your refund is approved, the amount will be returned through the original payment method or another available method agreed upon with the customer. Processing time may vary depending on the payment provider or bank.

Shipping fees may not be refundable unless the return is caused by an error from denx, such as sending the wrong or defective product.

Late or Missing Refunds

If your approved refund has not been received within the expected processing period, please first check your bank account or payment method.

If the refund is still not showing, contact your bank or payment provider, as processing times may vary.

If you still need assistance, please contact denx customer support and provide your order details so we can help you.

Exchanges

We offer product exchanges when the item received is defective, damaged, or different from the item ordered.

If you need to exchange a product, please contact us with your order number and details of the issue. Our team will provide you with the necessary instructions for returning the product.

Replacement products are subject to availability. If the same product is unavailable, an alternative solution or refund may be offered.

Products Not Eligible for Return

Some products may not be eligible for return after being used, installed, opened, or damaged due to improper handling.

Products that are returned without their original packaging, accessories, or essential components may also be refused or may qualify for a partial refund depending on their condition.

Shipping Returns

Before sending any product back, please contact denx customer support and wait for return instructions.

Customers may be responsible for return shipping costs when the return is due to a change of mind or reasons unrelated to a product defect or denx error.

If the product was delivered damaged, defective, or incorrectly, denx will review the case and determine the appropriate solution, including possible coverage of return shipping costs.

Please keep your shipping receipt or tracking information until your return has been successfully received and processed.

Need Help?

If you have any questions about refunds, returns, exchanges, or your order, please contact denx customer support through the contact information available on our website.

We are always happy to help and ensure you have a smooth shopping experience with denx.